Contact

Read before you ask a question:

? 1. I need help from the diveTarget.com ™ team.

If you need help in a certain topic and would like to contact us, please use the Contact Form.

We have prepared online support for our users through an extensive Contact Form. We try to respond to your messages as soon as possible, 7 days a week.

Your safety is the most important thing for us. For emergency situations, in which your safety on the portal may be at risk, we have prepared an emergency telephone number for registered users connected to Whatsapp, Viber, Skype, Messenger.

In exceptional situations, the Customer Service Office can be contacted via 24/7 chat - only by using the mentioned apps.

If you have a question, problem or opinion you want to share with us, you want to report an incident or dispute with another user, do it in the following way:

- Log in if you are our user (this will help us prioritize your case)

- Write to us using the contact form (being logged in, you can also add an attachment).

- If necessary, we will contact you via Skype, Whatsapp, Viber - according to the data in your profile.

? 2. What does the authorization of a registered account look like and what is its purpose?

To ensure the highest quality of services and safety at diveTarget.com, we require our users to send a scuba diving certificate in accordance with the type of account. This procedure is intended to confirm the reliability of the registered data entered by the user. The collected data is safe and is not shared with third parties.

? 3. How can I contact diveTarget.com ™ by phone?

As part of our services, we do not provide telephone support.

We have prepared an on-line support for our users through an expanded contact form. We try to respond to your messages as soon as possible, 7 days a week.

Your safety is the most important thing for us. For emergency situations, in which your security on the portal may be at risk, we have prepared an emergency telephone number connected to Whatsapp, Viber, Skype, Messenger, available for registered users.

In exceptional situations, the Customer Service Office can be contacted via 24/7 chat - only using the mentioned messengers.

Do you have a question, problem or opinion that you would like to share with us?

Do you want to report an incident or dispute with another user?

You can do it in the following way:

- Log in if you are our registered user (this will help us prioritize your case)

- Write a message using the contact form (when logged in, you can also add an attachment).

- If it is necessary or urgent, we will contact you via Skype, Whatsapp, Viber or Messenger, according to the details in your profile.

? 4. How to report inappropriate behaviour of another user?

If you notice that someone uses the diveTarget.com ™ site in a manner inconsistent with our Regulations, you can report this person through their ad or by using the contact form - especially if the safety rules have been neglected during the trip or course.

While reporting, please provide as many details as possible - attache screen shots, photos. Our team will then be able to take care of the matter and help you in every possible way. We will also take action to prevent such behaviour in the future.

Remember - if something inappropriate happened during your trip or course, you can leave a comment to share it with the rest of the community.

You can always contact us directly and let us know about any bad experiences with other users.

In our diving community, trust is very important. We believe that if there was a situation that caused you to tell us about it, it must be a really serious matter.

? 5. How long can my complaint on diveTarget.com ™ be considered?

We try to process all complaints as quickly as possible. We believe that good contact and quick action to solve our users’ problems builds trust. Therefore, we also would like to ask you to remember that our team diveTarget.com ™ is developing and we must reserve the right to respond to your complaint within 21 days.

Remember! If the complaint concerns your finances or security on the diveTarget.com portal, we will try to respond to it as soon as possible - even on the same day.

If you want to tell us something urgently, write to us via the Contact Form after logging in to your account. Such message will be prioritized in our system.

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